At Kreatink, we are committed to providing exceptional customer service and ensuring a seamless experience for all our customers. This policy outlines our standards for communication, support, and resolution of customer concerns.

1. CUSTOMER SATISFACTION PROMISE

We prioritize our customers and aim to exceed their expectations by:

  • Offering high-quality products and services.
  • Providing accurate information about our offerings.
  • Resolving inquiries and complaints promptly and professionally.

2. CUSTOMER SUPPORT AVAILABILITY

Our customer service team is available to assist you during the following hours:

  • Monday to Friday: 9:00 AM – 6:00 PM (local time)
  • Saturday: 10:00 AM – 4:00 PM (local time)
  • Closed on Sundays and public holidays.

You can contact us via:

We aim to respond to all inquiries within 24 business hours.

3. COMMUNICATION STANDARDS

Our team is committed to treating every customer with respect and professionalism. We strive to:

  • Listen to your concerns attentively.
  • Communicate clearly and promptly.
  • Provide accurate and actionable solutions.

In return, we expect customers to communicate respectfully with our team.

4. ORDER SUPPORT

For questions related to orders, we provide assistance with:

  • Tracking order status and delivery timelines.
  • Addressing shipping issues or delays.
  • Handling order modifications or cancellations (within permitted timeframes).

5. RETURNS, EXCHANGES, AND REFUNDS

Our team is here to assist with any returns, exchanges, or refunds in accordance with our Return and Refund Policy. If you encounter an issue, please contact us with your order number and details about your concern.

6. WARRANTY AND REPLACEMENT SUPPORT

If a product is found to be defective or damaged, we will assist you with a replacement or repair based on the warranty terms applicable to the item. Proof of purchase and a description of the issue may be required.

7. ESCALATION PROCESS

If you feel that your issue has not been resolved to your satisfaction, you can request an escalation by:

  1. Contacting our customer service team with details of the issue.
  2. Requesting to speak with a senior representative or supervisor.
    We will ensure your concerns are reviewed and addressed by a higher authority.

8. PRIVACY AND DATA PROTECTION

We take your privacy seriously. Any personal information you share with us during support interactions will be handled in accordance with our Privacy Policy.

9. FEEDBACK AND IMPROVEMENT

Your feedback helps us improve our services. Please share your experiences, suggestions, or complaints with us by emailing support@kreatink.com.

10. POLICY UPDATES

Kreatink reserves the right to update or modify this Customer Service Policy at any time. Updates will be posted on this page, and the revised date will be indicated at the top of the document.

For further assistance, please don’t hesitate to contact us. We’re here to help!

Thank you for choosing Kreatink.